We receive a lot of questions on a regular basis, here are a few answers to the most common inquiries. If you don't find the answer you are looking for make sure to check out the 1BitSquared Chat, 1BitSquared Forum or contact us through the contact form and we will be happy to answer any questions you might have.
Q: What is 1BitSquared?
A: We are an electronics development, consulting and manufacturing company. We develop embedded development tools with the focus on Open-Source software and toolchains.
Q: How soon can I expect to hear from you once I have sent out my message?
A: We make every effort to respond as promptly as possible, expect a response from our team within 48 hours of message arrival.
Q: When will my order ship?
A: We aim to process orders in one to two days of the purchase date, although at busy times we may take up to one working week (5 days).
Q: What is the cut off time for same day shipping?
A: To ensure that your order ships on the same day of purchase, the order must be placed before noon. Additionally, please add a note indicating that your order needs to go out on the same day of purchase. This only applies to FedEx shipping orders.
Q: What are my shipping options?
A: We are now offering USPS for domestic shipping within the United States and overseas. We also offer FedEx Express for all of our shipments within the US and use FedEx International Priority for our shipments abroad.
The FedEx International Priority transit times to Europe for example are about a week. However the USPS International shipping times are likely to take up to a month or longer. We advise you only select USPS International shipping if you are not in a hurry to receive your hardware. Please remember that most international shipments take a little time going through customs. Overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.
When placing an order with FedEx please include your phone number, FedEx requires it to ensure the delivery of your order.
Here is our shipping cost table for reference:
|United States||Standard USPS Shipping||$7|
|United States||Standard 2nd Day Tracked FedEx Shipping||$19|
|United States||Standard Next Day Tracked FedEx Shipping||$37|
|Canada||Standard USPS Shipping||$20|
|Canada||Standard International Priority Tracked FedEx Shipping||$50|
|Australia||Standard USPS Shipping||$25|
|Australia||Standard International Priority Tracked FedEx Shipping||$74|
|Rest of World||Standard USPS Shipping||$25|
|Rest of World||Standard International Priority Tracked FedEx Shipping||$65|